KR
Keith R
1 reviews | Active since Feb 2010
19 May 2022, 15:25
Non-existant service!
I submitted a death claim (including all documentation) and also requested a response to a number of queries. This was done on the 9th of May via email, 10 days later, there's still radio silence from Alexander Forbes!
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Alexander Forbes Financial Services's replyOfficial
19 May 2022, 15:46Dear Keith
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Client services
AAAA-4729
AAAA-4729
Alexander Forbes Financial Services's reply19 May 2022, 15:46
Official
Dear Keith
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Client services
AAAA-4729
AAAA-4729