Nobody knows how to help me. VERY frustrated!

I have been calling Alexander Forbes for 3 months now and been sent from pillar to post. I withdrew from the Standard Bank Fund and on the withdrawal form advised them that I would contact them with the new fund details. I joined PWC and found they also use Alexander Forbes so I requested they transfer my funds to the PWC fund. I have called numerous times. Been told different stories of what to do and been sent to my old employer of which they can not help me as I am no longer part of their fund. Within Alexander Forbes they cant even speak to each other and keep telling me to call the call centre, even the administrator of my current fund could not try to contact the Standard Bank administrator and gave me the switchboard number which kept sending me to a call centre which sent me back to the switch board. Can someone kindly assist. If you are not able to assist kindly advise then I can transfer my funds to another company that is willing to assist their clients.