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begum N

1 reviews | Active since Jul 2016

15 Jul 2021, 13:24

No submission to sars

This is my second complaint on hellow peter. First u guys hoarded my money and took 4 months to pay me out.. now when i think i finally have no dealings with af, im proved wrong. I have been back and forth between Af and sars. After numerous calls to Af i was informed that my info has been sent to sars.. call sars after a week and nothing has been sent.. and after reading the many complaints against Af for the same issues as mine its clear that Af employees sit and do nothing the entire day but just read notes from the system but dont check if the actual work is done. Its a very simple task, can Af do the reconsiliation of the tax directive for me to sars!

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply15 Jul 2021, 16:36
Official
Dear  Begum  At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.   We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.  We will investigate your query and provide feedback with the contact details provided.     Kind RegardSClient services