SS
Suritha S
1 reviews | Active since Feb 2020
10 Feb 2026, 11:50
No solution
Good day Alexander Forbes
I have been struggling since 15 January 2026 to get hold of someone to assist me with the ROT form. Finally on 19 January 2026 I was contacted. Now i am struggling with an ROT form that has been completed multiple times and sent back multiple times because of errors. My previous pension fund has returned the ROT about 4-5 times.
Kindly advise when the ROT will be completed correctly.
Regards
Helpful (0)
Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
10 Feb 2026, 11:58 Dear Suritha
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint. We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint. We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
Alexander Forbes Financial Services's reply10 Feb 2026, 11:58
Official
Dear Suritha
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint. We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint. We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
SS
Suritha S's updateReviewer Update
10 Feb 2026, 14:07 Kindly advise why the process is taking this long. The form has been returned numerous times to Alex Forbes. I don’t see why it has to be this difficult. Constantly following up is very tiring. It seems as if – if I don’t ask, I won’t be updated nor will the process move any further. a nagging client shouldn't be the drive behind service delivery.
SS
Suritha S's update10 Feb 2026, 14:07
Reviewer Update
Kindly advise why the process is taking this long. The form has been returned numerous times to Alex Forbes. I don’t see why it has to be this difficult. Constantly following up is very tiring. It seems as if – if I don’t ask, I won’t be updated nor will the process move any further. a nagging client shouldn't be the drive behind service delivery.
Alexander Forbes Financial Services's replyOfficial
10 Feb 2026, 14:33Dear Suritha
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint. We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint. We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
Alexander Forbes Financial Services's reply10 Feb 2026, 14:33
Official
Dear Suritha
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint. We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint. We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience