WK
Wapo K

1 reviews | Active since Jul 2016

22 Jul 2016, 03:47

No Service Whatsoever

<p>Extremely Disturbed at the Service or rather lack thereof that I am being served on a Silver platter <br />by Alexander Forbes.</p> <p>I completed the A.F. withdrawal forms on 5 April 2016 and my employer promptly sent the forms to <br />Alexander Forbes. Since then I have been tossed from pillar to post, spent countless hours on the <br />phone wanting to know progress and all I am told is that I must speak to my HR to send the withdrawal <br />forms.</p> <p>I resorted to sending an email to admin@aforbes where Konanane responded (CRM: ********** 028241) , I then <br />rep**** and asked WHERE or to WHOM can I send the forms as I have gone through the trouble of <br />requesting them directly from my employer, 3 days later I get the same response from Vuyokazi......I <br />must speak to my HR to send the withdrawal forms (CRM: ********** 016575) ??? Seems like this is the <br />slogan, no one reads or checks anything, this be the first thing you are told by A.Forbes in a whole <br />week ???</p> <p>Can someone who deals with the Tsogo Sun Retirement Fund process my Retiremend fund claim and request <br />what needs to be requested from SARS as I AM ENTITLED to this money, it has been 3 Months Already ???</p>

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply22 Jul 2016, 04:07
Official

Dear WapoFK,

Thank you for taking the time to advise us of the lack in service delivery.

I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.

Please note that I will investigate into your query and provide feedback with the contact details provided.

Kind Regards,

Kusha Naidoo