RM
Robert M

1 reviews | Active since Nov 2017

25 May 2023, 19:08

No service or systems in place

This company doesn't even deserve a star.

Rather invest your money else.

You can't even get through to speak to an agent.I called last week and requested a call back, as long call waiting times and no call back to date.

I sent an email last week, no feedback.

Logged a complaint on the app and the agent rep**** cc'd me in the email requesting team to respond,yet no response.

I called the call centre again today 30 minutes and no answer.

Pathetic no service as all.Its not hard to respond to an email I'm sure you should have teams working on responding to mails with answers not referring me to nothing.

Mrs S Mayer

0
Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply26 May 2023, 08:26
Official
Dear Robert At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.   We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided.     Kind RegardsCustomer Insights and Escalations