No service at all!!! from Alexander Forbes

Very disappointed with the service!!! I have submitted a two-pot claim and i have had problems since the before doing my claim. their system was always offline and i was unable to log onto the system as their system could not handle the volume. it is very difficult to get through to anyone for assistance even when your claim has internal issues. I eventually got through to be told that my name could not be verified by their system and had to email through my ID which i did. I looked at my claim few days after and the claim did not even move from the initial stage and when i called a lady told me that the 20 day is not up and she cannot do anything.!! a week later and my claim still has not moved!! this is rediculous service and there is no way that any company can give a pathetic excuse 'the system is processing the claim' what nonsense!!!

I hope people look at this review before choosing a company for their provident/pension fund, as this one takes your money but their after service is as if they do not exist.... Still waiting 16 days gone.....