MJ
Matjie J
1 reviews | Active since Oct 2020
25 Oct 2023, 09:38
No sense of urgency
I sent in a claim for an unclaimed benefit on the 2nd of October 2023, called in yesterday following up after I had called in on Thursday and was told the claim hasn't been touched as yet, got the same response yesterday, nothing has been done so far. No sense of urgency at all with processing requests, on Thursday I was told that an email was sent to the administrators to provide me with feedback and nothing has been received.
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
25 Oct 2023, 10:04Dear Matjie
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply25 Oct 2023, 10:04
Official
Dear Matjie
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations