TF
Thee F
1 reviews | Active since Jul 2022
21 Feb 2023, 09:03
No sense of urgency!!!!!!!
☹️
Not even worthy a star. In overall the complaints process is set to take 4 to 10 days which I have long exceeded. Furthermore why would I want to make a fool out of myself for contacting ombudsman and adjudicator when you the company that is meant to assist not coming through? You guys are just buying time to frustrate a person
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Alexander Forbes Financial Services's replyOfficial
21 Feb 2023, 09:15Dear Thee FairyBabe
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply21 Feb 2023, 09:15
Official
Dear Thee FairyBabe
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations