MS
Mahlodi S

1 reviews | Active since Feb 2010

20 Aug 2018, 20:57

No sense of customer care.

Been given answers already given initially by the consultants, thus being taken forth back despite the highlighted request to urgently payout the money.

Consultants always don't know and need to take it up to the administrator with a 48 hours waiting period.

Pretty please guys release my money, as i need it urgently.

Thanks

0
Replies (2)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply21 Aug 2018, 06:47
Official

Dear Mabatho

Thank you for taking the time to advise us of the delays in your claim.

I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.

Please note that I will investigate into your query and provide feedback with the contact details provided.

Kind Regards,

Kusha Naidoo

MS
Mahlodi S's update10 Sept 2018, 08:40
Reviewer Update
I got a prompt response and assistance. Thanks a lot AF for hearing me out.