No response to multiple complaints and queries

I left my previous place of employment on 29 March and an email was forwarded on 08 April with all information to ********** from ny previous HR, I followed up on 11 April after resending the forms to ********** ********** and again ********** on a daily basis and was advised documents had been received and would be processed with an email response received which I demanded. On 18 April I was advised again that documents had not yet been received?? On 24 April apparently documents were finally loaded and I was advised that it would take around 4 weeks to process and on 30 April I was again advised that it will take around 4 weeks to process... How long is 4 weeks to Alexander Forbes? We are relying on this and have budgeted accordingly. I have proof of documents being sent through on 8th April and almost every day thereafter, when I submit complaints I get no feedback and I keep hearing about Administrators but again have had no resolution.

I would like an end date for my case so we can plan.

I find the communication across departments very poor and the basic customer service of answering enquiries lacking.

I am tired of hearing it will take 4 to 6 weeks during my weekly calls every week and have spent a small fortune on phone calls trying to resolve this. Can a supervisor or someone in the know answer or contact me? I have requested this multiple times through the aforbes website with no response.