No response on query raised
My portfolio retirement savings total display 0.00 for the last +- three weeks and nobody from the company is responding to my Contact Us queries.
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Alexander Forbes Financial Services's replyOfficial
28 Oct 2022, 08:06Dear Jacobus At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
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Alexander Forbes Financial Services's reply28 Oct 2022, 08:06
Official
Dear Jacobus At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
AAAA-7731
AAAA-7731