NO RESPONSE FROM BUSINESS AFTER RESPONDED THAT THEY WILL INVESTIGATE - PATHETIC

On the 2nd of December I logged a dispute and to date 20 12 2023 still no response from business...... below query

Elizabeth S 6 reviews | Active since Mar 2021 02 Dec 2023 at 15:00 DEBIT ORDER DEDUCTION BUT NO POLICY ON RECORD There is a policy for Mrs SCJ Jonker that was deducted monthly for years with Alexander Forbes - breast cancer policy - I contacted them just to find out that I am not on there database however the money still gets deducted monthly and I had no correspondence indicating that the policy is not with them anymore. I requested an updated copy of policy because I misplaced mine. As per the debit order details the reference number as per my bank statement in 2021 show ALEXFORBES******************** for R123.51, however I recently found out that it changed on my bank statement to VERSEKERINGSPREMIE 538301/1 still for R123.51. The email received from Alexander forbes indicate no active record, however my contract was signed with them. My question is who got the money and when was it changes and why wasn't I informed? I contacted my bank and according to them (I had to pay to get the information) it shows that the money gets paid over to The Best Funeral Society with nr ********** with whom I NEVER SIGNED ANY CONTRACT or any funeral policy. They don't answer there phone as well. My question is that why was I never informed that the policy is being signed over to another company and where is my money? This is really pathetic and I had cancelled the debit order at my bank for which I again had to pay. Unhappy customer Reply (2) Alexander Forbes Financial Services’s reply 04 Dec 2023 at 09:31 Dear Elizabeth

At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.

We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.

We will investigate your query and provide feedback with the contact details provided.

Kind Regards Customer Insights and Escalations Elizabeth S’s reply 06 Dec 2023 at 12:20 Still waiting for feedback as promised .