aN
andre N
1 reviews | Active since Aug 2012
23 Sept 2024, 01:53
No response from Alexander Forbes.
Can you please send me my IRP5. I am unable to log on to your AF connect portal. I have updated my email address but still shows my old contact number and old email address. I have phoned and emailed AF but no one seems to know how to sort this matter. All I need is an IRP5 document. Can you please respond to my emails or update the AF connect portal so I can access the requested document. If you decide to respond, please send me an email.
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Alexander Forbes Financial Services's replyOfficial
23 Sept 2024, 08:05 Dear Andre ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply23 Sept 2024, 08:05
Official
Dear Andre ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations