No response four working days after complaint

I am still waiting for my provident fund to be paid out. Last complaint, I was told about some complaints procedure and this company promised inwould hear back within four days. Nothing! Four working days later. Please just pay me my money, I'm so over your procedures.

The person who emailed me was Roxsan Stoltenkamp and my complaint reference was FFJ-223. Just transfer the money for crying out loud! The call center always puts me on hold endlessly until I get cut off, or they cut me off. This is a night mare!