JH
JACOB H
1 reviews | Active since Nov 2015
26 Jun 2025, 15:11
No response following my query
I sent emails two weeks back asking for confirmation regarding my funeral covers and death benefit, to date I have received no feedback despite promise to revert to me.
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Alexander Forbes Financial Services's replyOfficial
26 Jun 2025, 15:26Dear Jacob, At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
Alexander Forbes Financial Services's reply26 Jun 2025, 15:26
Official
Dear Jacob, At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations