No response

I was contacted by ICTS Christinah Mathiba with regard to withdrawing my pension fund from a Bidvest which i left in 2010. I completed all paper work and sent on the 7-05 and submitted. I then queried the amount from Christinah and the amount she gave was incorrect as i knew what the amount should be. Christinah then advised that she did not know what the amounts should be and i should call the call centre which i did ever week and ever week i was told that my documents have not yet been received, i was then advised to send my documents to the info email which i did on the 5-06 ( i month later ) on the 17-06 i called again to enquire if it has been received which i was told it has been and will take another 6-8 weeks. I called again on the 24-06 and was advised my doc's has not been processed i asked if someone can contact me to advise what is going on as i sent it all already on the 7-05 already. No one has contacted still ? And no one can give me the FULL value of what i will be paid out. You hold forever on the call centre number and get told to call other numbers all the time. This is getting frustrating! Can someone contact me and advise why this is taking 2 MONTHS