No Response

Since late September I have been trying to get the progress of my claim. When I phone i get sent from pillar to post and back again. Which ate all my airtime. At some instances it tells you to leave a message and they will come back to you in 1 day. Well i left 3 messages and still after almost 2 weeks no one called. I have sent online requests for call backs, emailed my queries..... Still nothing... AF is quick to take your money, but drags there feet when it comes to paying out. There is always this excuse or that excuse, that is if you can get hold of them. Im a single mother with 2 teenage boys to look after till i find new work, so getting my pay-out is extremely urgent to put food on the table. Hens the urgency to get hold of AF to track my claim and insure all is in order. But i guess with such a large company, the little people don't matter. Just a small grain of sand on their vast ocean beach.