No responds after 2 attempts

I resigned at the Radisson Blu Waterfront hotel on the 31st of January 2015. We were 3 people who left at the same time. Almost 2weeks ago one college got their pension money. I phoned on Friday 20 march 2015 and spoke to a call centre agent and she said the shares is sold and that they have the money but she doesn't know why it hasn't been paid out yet so she said that she will inquire why its not paid out it might take 3 working days. On Tuesday 24th I sent an email stating my situation yet again no responds. someone could at least phone me to tell me what is causing the delay. This is terrable service I mean they get the money but they delay to pay it out for a reason that's unknown. And as I can see on hello Pieter this happens often. I resigned and everything in a normal manner. So I dont know what to so. I dont have a job yet for personal reasons. Hope to get a responds soon.