TO
Tracey O
1 reviews | Active since Nov 2023
27 Jul 2021, 18:03
NO REPLY ON SNY EMAIL SENT
We made enquiries icw a pension surplus to be paid,since beginning of July. According to their policy, a reply will be received in 3 working days yet since beginning of July we only receive an automated reply...... We will reply within 3 days
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Alexander Forbes Financial Services's replyOfficial
28 Jul 2021, 08:43Dear Tracey At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsClient services
Alexander Forbes Financial Services's reply28 Jul 2021, 08:43
Official
Dear Tracey At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsClient services