kY
karen Y
1 reviews | Active since Oct 2013
26 Oct 2020, 11:00
No reply for surplus query for more than 16 working days
On the 2nd of October I emailed *** and *** regarding a surplus claim on behalf of both my parents. It is now the 26th of October and there is no reply. I tried the call center several times and there is no answer. I have also added my mums phone number to the email so she can be contacted. This is really unprofessional especially for company like Alexandra Forbes.
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karen Y's updateReviewer Update
02 Nov 2020, 09:23The clients services department advised they will resolve this in 4 working days, this is still not resolved. It is extremely frustrating to chase this company especially when no one answers the phone at the call center.
kY
karen Y's update02 Nov 2020, 09:23
Reviewer Update
The clients services department advised they will resolve this in 4 working days, this is still not resolved. It is extremely frustrating to chase this company especially when no one answers the phone at the call center.