No proper communication

I was given a call by a representative now and told that my forms haven't been received by them. This is strange, because when I go on the Whatsapp chat line and ask for a WITHDRAWAL status, it says that it is being assessed - which should mean the withdrawal is being assessed to be processed. Regardless, I have sent through a copy of my withdrawal claim form to *** today so they have no excuse. Get this done now and stop making excuses. I am not waiting 6 weeks for you. Get this done now. I've been waiting since beginning of December already. How long does it take to process a simple application?

I have just received confirmation that the claims forms were sent to Alex Forbes on the 18th December. SO YOU HAVE MY FORMS AND **** TO ME THAT YOU DID NOT RECEIVE IT. The process should have started on the 18th December - but now we have somebody who is pretending like they did not receive the forms and not accepting responsibility. Please - just process and pay out my claim. I was told I would get a resolution within 4 days - I don't know how difficult it is to do this job of yours. You just have to process documents - WHICH YOU HAVE!

Been given Complaint Reference Number: CCCC-9126
I have been told 4 days to resolve this. It's obvious that somebody is just not doing their job or they are understaffed in order to process all the claims in a timeous manager. For a fund that is handling millions if not billions - this is completely unacceptable practise.

Thanks for the automated response.
I expect my application to be fast-tracked.

Now I've just received an email saying that my employer has not made the last contribution to the fund. How this is possible is beyond me, as my last salary that had a contribution was 25 November 2023. It was on my salary slip that the contribution was set aside and paid. So who is lying?

Can Alexander Forbes please just stop delaying this process - and give me my money.

I have received confirmation from my previous employer that my last contribution was in Nov 23 and was indicated as such on the claims form. So - please - Alexander Forbes - stop holding onto my money *******ly.

Initially when starting this hellopeter complaint - I was told I would get answers within 4 days. I have just been told I will be updated on the 24th January. So my answer is to be answered on the 24th January.

Thank you to AF and the team for a speedy response in sorting out this situation. If I am able to change my rating I would.