No progress, no payment, no communication and extremely poor service.

I have submitted my claim in August already as I resigned from my previous job. All documents and needed info was correct and handed in on time, my previous employer has also made the final contribution. This is unacceptable each and every month contribution towards fund was made but now that you withdraw it is a hell of a issue and then again long story short don't use Alexander Forbes as a financial adviser or investor purely poor experience. I am unable to track my progress on claim as it has been removed and I have no idea why no phone calls no communication at all so why would one use someone that don't communicate.