No payments

My provident fund claims #*** was submitted on the 6th of August 2024 and there were issues with the details which I had to phone back and forth between my previous employer and Alexander Forbes until it was sorted on the 3rd of September 2024 and that is when my claim started to be processed. in October I had to still call them to submit my tax directive as they were not doing that only for it to be submitted after I had complained on the 2nd of October. Tax directive was received back from SARS on the 10th of October till this day i have not gotten my funds and yesterday I phoned them only be told that my payment has not been processed from the 10th and how is that fair that they say their turn around time is 4 to 6 weeks which now we are in week 8 from the 3rd of September till this day still going back and forth with them. they say payment takes 7 to 14 days I wonder if that 14 day is not overdue from the 10th as today is the 29th.

This is very frustrating that in order to get my claim resolved I have to go back and forth with them the whole time starting the day it was submitted it has been these same issues of not doing what they are supposed to do. I am sick and tired of this now this has been going on for long now. Someone better sort this once and for all.