No payment yet from Alexnder Forbers and not keeping promises

Good day After l have written to Alexender Forbes l was promised that they were going to contact me regarding the results of their meeting regarding the payment. l was supposed to be contacted on the 28-06-2023. l have not heard from them. What surprise me is that it's now 3 years since the late passed away we filled the documents in the first week of June 2020 . In 2021 we resend the documents again now we did. What is there for them to investigate for 3 years? How long does it take for them to investigate and pay? The kids are eating, needs clothes. They are schooling why is it taking years to pay .How is it helping the dependents if it takes more than 3 years to pay .