MM
Michael M

1 reviews | Active since Jan 2023

26 Jan 2023, 15:50

no payment since 2020

Good day

The above claim refers

I am very disappointed at the services received from your call centre since the beginning of the claim .

I am writing this email with a sad heart. as it seems as your call center urgents ( base )feels that they making us as a family a favor for the payout with regards to our father pension

Your email dated 08 december 2022 stated that payment will be done by the 21st december today is the 26 of the following month and payment haven't been done.

excuse after excuse with no one able to tell us why payment has been done .

ask for sfiso tell or email address no one is willing to give me as if he is not working there to assist us as clients.

0
Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply26 Jan 2023, 16:34
Official
Dear Micheal At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.   We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided.     Kind RegardsCustomer Insights and Escalations