AK
Amanda K
1 reviews | Active since Dec 2012
19 Sept 2024, 08:49
No Payment no communication
I submitted a two-pot withdrawal claim on the 7th of Sept and when I check the tracker, it has been on payment the whole week. I have not received any payment nor response to my emails. This is not on.
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Alexander Forbes Financial Services's replyOfficial
19 Sept 2024, 11:15Dear Amanda ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply19 Sept 2024, 11:15
Official
Dear Amanda ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations