NO ONLINE ASSISTANCE!

I tried to access the online portal to retrieve my tax certificate, but I couldn't remember my password. I followed the steps to reset it and got a message to say I need to register as there is no account linked to my ID number. I then tried to register and got a message to say my ID number is already in use... I sent an email with screenshots to *** on 21 October 2024 and got an automated reply that suggested I send the email to *** which I did on the 22 October 2024. Yet another automated response came through but no further communication. I sent another email on the 30 October 2024... and you guessed it, another automated reply!!! On 31 October 2024 I sent a message on Facebook, I then got a DM requesting my details, I rep**** with the details they requested and got no reply from them. I am now left with 2 options.. Go to the Durban branch (which I've been told by other people is not going to be much help as their customer service is horrible), or, fly up to Joburg, go to the Joburg Head Office in Sandton and see if someone there is willing to assist... Because I know on here I am also only going to get another automated reply.