No interest in clients best interest

I have experienced the worst service from Alexander Forbes upon withdrawing my provident fund.

I resigned from my work place in December 2018, I had ensured that all required documentation was submitted by the 17th January 2019. I was advised payment takes up to 8 weeks to come through. I wanted to follow up on the progress of the claim and I was directed to Ignatia Nekhumbe . Inquiry emails sent to her were ignored/ calls not answered until I copied my former employers HR consultant on the emails, asking for an alternative contact person with regards to the claim. She confirmed that claim had been received but had not been processed. The reason given was unfounded because confirmation was given by my previous employer that all required action was done on their side.

Had I not inquired and followed through the progress of the claim, it would have not been processed, even with the timelines that were confirmed to me. I'm yet to be given a definite date of payment.