JR
Janine R
1 reviews | Active since Jun 2023
05 Sept 2024, 14:20
No humanity from Alex Forbes
I have spent over 5 hours, since Tuesday hoping to speak to a human being ay your contact centre. I lodged a claim but there was no option to upload documents. I have not been able to follow up on the claim or to access your web page. This was an emergency request and we are being treated terribly. Please have some humanity and sort out your issues and respond to your enquiries
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
05 Sept 2024, 16:54Dear Janine,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologize for any inconvenience this may cause and appreciate your understanding and patience
We apologize for any inconvenience this may cause and appreciate your understanding and patience
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply05 Sept 2024, 16:54
Official
Dear Janine,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologize for any inconvenience this may cause and appreciate your understanding and patience
We apologize for any inconvenience this may cause and appreciate your understanding and patience
Kind Regards
Customer Insights and Escalations