No feedback- terrible service

I am so frustrared with this company,for being a company that deals with peoples investments,the service is absolutely terrible, i am waiting for feedback on the progress of my payout and no feedback whatsoever, you call the call centre and hold for over an hour and when they finally answer agent was rude and my airtime finished,they wont even bother calling you back,they should be billed for the calls then maybe they would answer, im so upset with the lack of feedback ,after reading these reviews my opinion is that companies should use more reliable institutions to invest their employee moneys in. I have even emailed the complaints dept and that was a waste of time.now im just sitting back and waiting for something to miraculosly happen..... very dissappoiting , the app us useless you cant see or track anything as well, you guys really need to up your customer service as you are dealing with peoples money,feedback is everything ,you cant say to track the progress of your claim call the call centre when the service is so pathetic