No feedback regarding my claim.

My previous employer submitted my documents on the 24th of April and your company only started to attend to my claim on the 22nd of May, which is a month later. You call the call centre and the only thing you are told is to call in two weeks. When I called two weeks later I was told that they are still processing my claim.

I spoke to a lady by the name of Leandra who also advised that they are working on my claim which the "disinvestment" will take about 10 working days. I called again on the 20th of June I held on the line till my airtime got finished and didn't speak to any agent. I sent another email to Leandra and she advised that the payment will be done within 48hours. That was on Thursday.... It's Monday and I am still waiting.

Can someone please advise what is going on, it's quite frustrating to be waiting for something that you don't know when it's going to be paid out. No one knows the reasons to why people quit their jobs to get their provident fund monies. Can you please show a bit of empathy and advise on the outcome.