No feedback or receipt of Claim.

I submitted a claim for a building on the 25th October 2020, then got a call on the 27th October 2020 from one claim solutions that a company by the name of ABD Solution will give me a call, ABD called on the 27th October 2020, to inform me that they will only be able to come on the 2nd November after 3pm to assess the problem reported, of which I couldn't wait that long with water being wasted and more damages in the walls. On the 2nd November 2020, I sent the lady from one call claim solutions an email to advise her that I have appointed my own plumber as the wait was long for ABD Solutions. Today the 4th November 2020, I called Momentum as I am under the impression that Alexander Forbes clients have been moved, well to my surprise after being transferred more than once, they cant access our policies, then again I had to be transferred to the original insurer(Alexander Forbes). The issues here is that Alexander needs to be consistent with claims and stop sending us from pillar to post. At least acknowledge receiving the email of the claim and don't just ignore our claims. The way you are too quick to debit our account for policies and pro-rata is the way the claims should be assessed at all times.

In all the years you have provided me with absolutely excellent service, however this year, its nothing but poor service and complaints on the Hello Peter Website. Where-by most companies are struggling financially this year, the least you can do is provide good service to the loyal clients that don't default on payment.