JP
Johan P
1 reviews | Active since Dec 2015
16 Nov 2023, 13:51
No feedback or communication from Alexander forbes
After not receiving any feedback regarding my provident payout afyer being retrenched i decided to contact them 5 weeks after my forms were submitted via my ex employer. Only to find out that due to some strange and unanswered reason my tax directive were declined by sars a week ago and nobody even bothered to contact me. I am sure it were declined due to wrong info send to sars. I have now per their request got a proof of registration form from sars and emailed it to af. Now i must wait 2 more week for a directive and payment to be done. Completely un professional.
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
17 Nov 2023, 08:25Dear Johan
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply17 Nov 2023, 08:25
Official
Dear Johan
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
JP
Johan P's updateReviewer Update
23 Nov 2023, 07:09Thank you for coming back to me and sorting out the issues which was on the investing fund side regarding incorrect documentation submitted and not responding on requests from Alex Forbes. All documents now submitte and awaiting payout. I will give a 5 star to Alexforbes for the way they responded and professionally sorted out the issue. Once again thank you.
JP
Johan P's update23 Nov 2023, 07:09
Reviewer Update
Thank you for coming back to me and sorting out the issues which was on the investing fund side regarding incorrect documentation submitted and not responding on requests from Alex Forbes. All documents now submitte and awaiting payout. I will give a 5 star to Alexforbes for the way they responded and professionally sorted out the issue. Once again thank you.