no feedback on my provident fund claim

since leaving my job in October 2014 till now I have not received my benefit from Alexander Forbes. Initially there was a problem at SARS where by my passport had expired but I updated my documents at SARS to resolve the issue in December. I then contacted ALEXANDER FORBES and faxed my new documentation details. but up till now I have not received any meaningful response or update to my claim. Everytime I call them, I get told to call back again in three to five days of which I always do. I am in a lot of financial constraints at the moment and really need the money. I need them to at least tell me whats wrong so I can fix it.