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Dolly M
1 reviews | Active since Dec 2016
07 Oct 2024, 14:23
No feedback, no respond
I am so disappointed with Alexander forbes, I have been sending emails in the past 2 weeks but I have not received any feedback . I have been calling several times but cannot reach you. I would really like to understand why are you not responding to my emails after so many attempts to get feedback. All is in order with SARS and they confirmed that. Please urgently attend to my claim .
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Alexander Forbes Financial Services's replyOfficial
10 Oct 2024, 09:37Dear Dolly
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply10 Oct 2024, 09:37
Official
Dear Dolly
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations