HO
Heather O

1 reviews | Active since Nov 2011

25 Oct 2016, 20:12

No feedback - No assistance - 8 days later

<p>after trying to register on the website, managed to get through to a consultant, who asked that I send the picture of the error and somebody would call back to assist.</p> <p>that was on the 14th of October. Follow up emails go ignored.</p> <p>My son is merely trying to cash out his Pension Fund, as was told he needed to register first. </p> <p>Still unable to register, and calling this week, has been futile. Phone put down twice, or transferred to departments, who merely send you back to "select 1".</p> <p>Can this be sorted out please, and somebody call me. Tired of emailing daily and getting the "we will get back to you within 2 days"<br /><br /></p>

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply26 Oct 2016, 05:35
Official

Dear sosickofit,

Thank you for taking the time to advise us of the dissatisfactory service that you received.

I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.

Please note that I will investigate into your query and provide feedback with the contact details provided.

Kind Regards,

Kusha Naidoo