No feedback, No action, claim on same status for 26 days.

On the 26 August 2024 @ 09:07AM I contacted Alexander forbes to follow up on my claim, I was told that you received all the supporting documents on the 15 August 2024 and all is in order, I could also confirm that on your system. I followed up again on the 29th August 2024 @ 08:10 AM, I was told that all is in order and my docs were sent to SARS. Now I am checking my claim on your website and it shows that it's been 12 days since you received my documents and that's not true. The fund amount is also not the same it has been reduced, why? You received all my supporting documents 26 days ago and your agent confirmed that over the phone, Why is it now 12 days and why is the money reduced? This means you are giving us false feedback, you lie to us. I know the claim is still within TAT but I want to know what's going on, why all of sudden changes on my claim. Why is my claim sitting on " Claim registered" status for 26 days? Why is there no action? And please provide us with a detailed claim status via email, don't just say claim received, I want to know what have you done, and NOT what have you received .