NO FEEDBACK, EMPTY PROMISES, NON PAYMENT

Good Evening. I'm trying social media, the ombudsman and Hello Peter today. I am absolutely disgusted in your level of service. My mom lost her husband 3 months ago and they have a pension fund with you. Everything got frozen as per procedure, documents was captured and you promised her that she will get paid on the 25th of this month, including the installments not paid over the past 2 / 3 months. Nothing was paid. She tried to phone you all week, spending a ridiculous amount on airtime, empty promises was made, a promise to return her calls was made, and the matter has not been resolved. QUALA promised to phone her back twice now. She's mourning the death of her beloved husband and is on the verge of a nervous breakdown, yet the people that you employ could not be bothered to help her or give her answers. I really don't wish this upon anyone. She has commitments and bills to pay, with money that she's entitled to. Stop selling yourself as the best company, as your attention to detail or your level of NO service is shocking. I would not recommend you to anyone and I hope corporate companies using your services will notice your lack of competence and just the lack of humanity from the people that you employ in your customer service department.