No feedback, being ignored once AGAIN

I previously wrote an email, after witch i was contacted within minutes. I wasn't happy with the fact that it is impossible to get a hold of them and if you do, you do not get answers, just waiting periods. NOW it seems like its starting all over again, i received email after email stating waiting periods, i have waited more than 6 weeks now and according to them the waiting period after previous waiting periods is 4-6 weeks. I asked for any communication as to what is going on and or any progress. Now it seems like, again i am being ignored, as i don't receive any kind of feedback again, only one automatic email stating i have to wait 2-3 Business days for them to get back to me. I honestly cannot understand how anyone could be okay with this. i keep asking. if they need anything from me to please let me know, but i am, yet again being ignored. Really not sure what to do at this point, all i can do is just leave this here and other people will either choose another company or Alexander Forbes will look at this and maybe improve