JF
Jacky F
1 reviews | Active since Apr 2016
19 Jan 2024, 13:15
No feedback at all - Horrible customer service
I sent two follow up e mails almost 2 weeks ago and no response. No customer service at all.
Helpful (0)
Replies (5)0
Replies (5)
Alexander Forbes Financial Services's replyOfficial
19 Jan 2024, 14:13Dear Jacky,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply19 Jan 2024, 14:13
Official
Dear Jacky,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
JF
Jacky F's updateReviewer Update
24 Jan 2024, 08:59Once again no response after sending Amogelang an e mail stating that I need my funds ASAP as I need to pay my daughters registration fees at Varsity.
JF
Jacky F's update24 Jan 2024, 08:59
Reviewer Update
Once again no response after sending Amogelang an e mail stating that I need my funds ASAP as I need to pay my daughters registration fees at Varsity.
Alexander Forbes Financial Services's replyOfficial
24 Jan 2024, 09:36Dear Jacky,
One of our specialists will call you shortly.
Kind Regards
One of our specialists will call you shortly.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply24 Jan 2024, 09:36
Official
Dear Jacky,
One of our specialists will call you shortly.
Kind Regards
One of our specialists will call you shortly.
Kind Regards
Customer Insights and Escalations
JF
Jacky F's updateReviewer Update
25 Jan 2024, 11:39Apparently my form cannot be allocated, however I've received an acknowledgement e mail. What is happening at Alex Forbes. I need my money ASAP as I need to pay for my childs registation.
BGRF <***> | 22 January 2024 at 17:26
To: Jacky
Thank you for your enquiry. This is an automated response from Alexforbes acknowledging receipt of your e-mail. We endeavor to provide a response within 3 working days. Please note that ALL Switch Forms must be sent directly to *** Please note that ALL Divorce Order Claim Queries must be sent directly to ***. Do not include this mailbox.If you have questions about the two-pot retirement system, please email our dedicated team at *** as that this email will not be sent to them automatically. We’ll do our best to reply within three business days.Did you know we’re now on WhatsApp? If you’re looking for things like your latest benefit statement, tax certificate, tracking your withdrawal or additional information on the two-pot retirement system, add our number ***, type Help, select Register and follow the prompts.Prefer calling us? You can reach us at *** from 08:00 am to 16:30, Monday to Friday (excluding public holidays).Warm regardsThe Alexforbes team
BGRF <***> | 22 January 2024 at 17:26
To: Jacky
Thank you for your enquiry. This is an automated response from Alexforbes acknowledging receipt of your e-mail. We endeavor to provide a response within 3 working days. Please note that ALL Switch Forms must be sent directly to *** Please note that ALL Divorce Order Claim Queries must be sent directly to ***. Do not include this mailbox.If you have questions about the two-pot retirement system, please email our dedicated team at *** as that this email will not be sent to them automatically. We’ll do our best to reply within three business days.Did you know we’re now on WhatsApp? If you’re looking for things like your latest benefit statement, tax certificate, tracking your withdrawal or additional information on the two-pot retirement system, add our number ***, type Help, select Register and follow the prompts.Prefer calling us? You can reach us at *** from 08:00 am to 16:30, Monday to Friday (excluding public holidays).Warm regardsThe Alexforbes team
JF
Jacky F's update25 Jan 2024, 11:39
Reviewer Update
Apparently my form cannot be allocated, however I've received an acknowledgement e mail. What is happening at Alex Forbes. I need my money ASAP as I need to pay for my childs registation.
BGRF <***> | 22 January 2024 at 17:26
To: Jacky
Thank you for your enquiry. This is an automated response from Alexforbes acknowledging receipt of your e-mail. We endeavor to provide a response within 3 working days. Please note that ALL Switch Forms must be sent directly to *** Please note that ALL Divorce Order Claim Queries must be sent directly to ***. Do not include this mailbox.If you have questions about the two-pot retirement system, please email our dedicated team at *** as that this email will not be sent to them automatically. We’ll do our best to reply within three business days.Did you know we’re now on WhatsApp? If you’re looking for things like your latest benefit statement, tax certificate, tracking your withdrawal or additional information on the two-pot retirement system, add our number ***, type Help, select Register and follow the prompts.Prefer calling us? You can reach us at *** from 08:00 am to 16:30, Monday to Friday (excluding public holidays).Warm regardsThe Alexforbes team
BGRF <***> | 22 January 2024 at 17:26
To: Jacky
Thank you for your enquiry. This is an automated response from Alexforbes acknowledging receipt of your e-mail. We endeavor to provide a response within 3 working days. Please note that ALL Switch Forms must be sent directly to *** Please note that ALL Divorce Order Claim Queries must be sent directly to ***. Do not include this mailbox.If you have questions about the two-pot retirement system, please email our dedicated team at *** as that this email will not be sent to them automatically. We’ll do our best to reply within three business days.Did you know we’re now on WhatsApp? If you’re looking for things like your latest benefit statement, tax certificate, tracking your withdrawal or additional information on the two-pot retirement system, add our number ***, type Help, select Register and follow the prompts.Prefer calling us? You can reach us at *** from 08:00 am to 16:30, Monday to Friday (excluding public holidays).Warm regardsThe Alexforbes team
JF
Jacky F's updateReviewer Update
29 Jan 2024, 08:32Still no update even though I sent my forms to Amogelang AGAIN. I'm at my wits end with Alex Forbes.
Please do not call me e mail me with a response.
Please do not call me e mail me with a response.
JF
Jacky F's update29 Jan 2024, 08:32
Reviewer Update
Still no update even though I sent my forms to Amogelang AGAIN. I'm at my wits end with Alex Forbes.
Please do not call me e mail me with a response.
Please do not call me e mail me with a response.