No feedback and cannot get hold of ANY ONE

My mother does not like holding 45 minutes for a call centre, and then being shunted from pillar to post, or even worse, hung up on. Please just contact her on her landline number / cellphone (try both, she has bad cell signal where she is now but leaves at 4pm).<br> <br> It's regarding the Standard Bank surplus pension fund. She was traced in November last year and put in contact with Alexander Forbes, who said she would receive a payout in 4 months. We're halfway through month 5 here and not a peep from Alexander Forbes, telephonically or via e-mail, despite many requests sent from her side.<br> <br> Just, come on, I expect so much better from this company.