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Item: Alexander Forbes Financial Services
Rating: 1
Author: Allison J

<p>I requested details via e-mail on Friday. It is now Tuesday evening and still no feedback has been received. One of the reasons why I'm moving my funds to PSG!!! </p>

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Replies (2)

Alexander Forbes Financial Services's replyOfficial

15 Nov 2016, 21:43

Hi Allison Jansen -

Thank you for bringing this to our attention. I do apologise for the inconvenience cased.

I will further investigate and provide you with feedback before the end of tomorrow. I will also further give you a call tomorrow morning.

Regards -

Jack Matlou l Complaints And Customer Experience Manager l Operations & Administration l FINANCIAL SERVICES

Alexander Forbes Financial Services's reply15 Nov 2016, 21:43

Official

Hi Allison Jansen -

Thank you for bringing this to our attention. I do apologise for the inconvenience cased.

I will further investigate and provide you with feedback before the end of tomorrow. I will also further give you a call tomorrow morning.

Regards -

Jack Matlou l Complaints And Customer Experience Manager l Operations & Administration l FINANCIAL SERVICES

Allison J's updateReviewer Update

16 Nov 2016, 20:12

Thank you to Jack Matlou!!!!

My matter was resolved in less than 24hours!!!! We definately need more people like you at Alexander Forbes! I appreciate your efficiency and friendliness throughout the process!!

Well done and thank you!!

Allison J's update16 Nov 2016, 20:12

Reviewer Update

Thank you to Jack Matlou!!!!

My matter was resolved in less than 24hours!!!! We definately need more people like you at Alexander Forbes! I appreciate your efficiency and friendliness throughout the process!!

Well done and thank you!!