No feedback

After 3 weeks of submitting my resignation withdrawal claim the status of the claim has not moved at all on AF Connect claims tracker. No feedback as to the reason for this. Their support email (Admin) is closed until 1 November and their Whatsapp support is suspended- even though their website says to use those channels for updates. How do you run a company if you refuse to give proper channels to contact. Call centre also does not return calls. They better pay out my claim next week to avoid an Ombudsman complaint