No existent service from AF

I am totally annoyed with the staff at AF. They do NOT respond to emails. When you call, they put you on hold for an exceptionally long time and eventually put the phone down.

I have even copied in the complaints department, but still nothing. I do believe it is probably time to get the Ombudsman involved. This is absolutely pathetic service. What on earth will my family experience if they need to claim when I pass on?

AF you can surely do better.