No Customer value

I have sent messages via Alexander Forbes Facebook page to obtain someone to contact me regarding my pension details. I was notified that within 48 hours someone will contact me and the 48hrs has come and gone. I also have other insurance with Alexander Forbes and have been a client for a number of years. I saw the bad reviews and I am without delay going to look at my options to move my entire portfolio elsewhere as Alexander Forbes does not know what client service means and I am very disappointing as a longstanding client. As My money pays for the people who are so unprofessional I can spend my money better elsewhere. I do not have to accept the sub standard service I am receiving