JO
Joan O
1 reviews | Active since May 2017
27 Sept 2023, 11:46
NO CUSTOMER SERVICE. NO FEEDBACK. ALEXANDER FORBES
WORST SERVICE EVER CANT SIGN INTO THE APP. WHEN I TRY REGISTER IT SAYA IM ALREADY REGISTERED. WHEN I TRY SIGN IN. IT SAYS NO PROFILE FOUND. I HAVE REQUESTED NUMEROUS CALL BACKS. MY EMPLOYER CAN LOAD MY FORMS ON THE SYSTEM. NOBODY IS COMING BACK TO THEM EITHER. WHY WILL NOBODY ASSIST.
Helpful (0)
Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
27 Sept 2023, 12:18Dear Eleanor
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply27 Sept 2023, 12:18
Official
Dear Eleanor
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
JO
Joan O's updateReviewer Update
29 Sept 2023, 08:19So got a call from Alexander Forbes. Was promised a call back and as the customer consultant put it. "A way moving forward" yep..... she asked me to give her untill the end of business the followin day. Still waiting for the solution.
JO
Joan O's update29 Sept 2023, 08:19
Reviewer Update
So got a call from Alexander Forbes. Was promised a call back and as the customer consultant put it. "A way moving forward" yep..... she asked me to give her untill the end of business the followin day. Still waiting for the solution.
JO
Joan O's updateReviewer Update
29 Sept 2023, 08:21Also requested help logging onto the app. When I try register. App tells me I already have a profile. When I try log in or get user details app tells me ID not found.
JO
Joan O's update29 Sept 2023, 08:21
Reviewer Update
Also requested help logging onto the app. When I try register. App tells me I already have a profile. When I try log in or get user details app tells me ID not found.