GM
Gladwin M
1 reviews | Active since Jun 2016
03 Oct 2024, 06:02
No Customer Service@ Aforbes
This is the second complaint on the same matter and clearly shows you care ***ol about customers. I have sent documents on 7 days ago and tried to follow up on the progress via email but just ignored like before. Kanti guys how do you operate ? Why do you hire people who dont care bout the same people who invest their hard earned money with you? Whats so difficult in responding to queries? Why do you implement systems that are useless i.e. instead of showing + progress with claims it counts backwards and just confuses customers.Guys I need my money as this is not a loan that I need to beg for but my hard earned money.
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Alexander Forbes Financial Services's replyOfficial
03 Oct 2024, 12:36Dear Gladwin
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply03 Oct 2024, 12:36
Official
Dear Gladwin
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations