No Confirmations, Month-Long Delay to be told to resubmit forms for a "checkbox"

I’ve called over 10 times to Alexander Forbes (***, ***, ***) about a simple savings withdrawal - speaking to Sebeka, Sbonga, Zolani Ngcobo, Sibahle Buthelezi, Kewagile, Xhlolani, Lerato, Amanda, and Thuli.

I’ve been sent wrong forms, told to resubmit several times, waited 15+ minutes on hold per call, and received no confirmation or follow-up after submitting documents.

Only a month later was I told my forms were invalid because two boxes were ticked. The delay caused missed payments, and loss of interest.

I’ve lost confidence in Alexander Forbes’ service. I expect immediate resolution and written feedback for this negligence.