No communication with customers and very slow to process claims.

It has been 3 months since I had resigned from my previous employer, I started the claiming process on my provident fund immediately when I resign. Sad to say up to this day I have not received my funds from AF. To make matters worse, there is no communication from their side to keep me updated about my claim. Each time there has been a problem with my documents or banking details I've had to find that out myself when I call to enquire what's taking so long for my claim to be processed. It has been a very frustrating 3 months of my life dealing with AF.